This product is shipped under international shipping services that currently covers over 200 countries world wide.
How do you ship this product?
This product will be shipped out from our international warehouse in China via airmail.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations that we are not able to ship to. We will contact you if you happen to be located in one of those countries.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur custom fees when they arrive at your country. You are responsible for any custom fees incurred.
Many of our items are sourced in bulk from global suppliers, so refer to the table below for the estimated shipping times, though in extremely rare circumstances can take longer. Shipping on all items is free, no extra charges. Don’t be alarmed if you don’t receive all items in a large order at once, we don’t like to keep our dear customers waiting so we send each item as and when it arrives.
|Location||Estimated Shipping Time|
|United States, Canada, Europe||7-18 Business days|
|Central & South America||15-35 Business days|
|Australia, New Zealand||10-35 Business days|
|Asia||15-35 Business days|
Do you provide tracking information?
All our products come with tracking. You will receive an email containing your tracking information once your order ships. If you haven’t received any tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. Please contact us if your order was placed more than 5 business days ago.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you did not receive the product within the guaranteed time (45 days not including 2-3 day processing) due to factors not within your or our control, you can request a refund or a reshipment. Please submit your refund request through our Contact Us page or email us within 15 days after the guaranteed period for delivery (45 days) has expired.
If you received the wrong item you can request a refund or a reshipment.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
For any other questions, please contact us and we will do our best to help you out.